Frequently Asked Questions
How do the appointments work?
You may book an appointment by calling or scheduling online. Depending on the size of the space, we schedule a block of time for you. The maid will arrive promptly at the start of your appointment - you may be present or you may choose to leave a set of keys with your permission at your building's front desk. (Due to high demand, we now require a minimum of 2 days notice. We book quickly, so it's always better to call in advance!)
Do you provide the cleaning supplies?
Yes, our maids provide all the cleaning products at no cost. (The only additional fee is for the provision of a vacuum cleaner.) If you prefer your own cleaning products, you may request for the maid to use them.
*Green Cleaning products available for the eco-friendly (no extra cost)
Are you bonded and insured?
Yes, we are fully bonded and insured.
What exactly do the maids clean?
That depends on you! We are able to focus on your preferred tasks, time permitted. Our 'Mozart' service covers the basic essentials of an apartment cleaning (disinfecting bathrooms and kitchen, dusting and mopping living areas, etc). Our 'Bach' service provides a deeper cleaning for more attention to detail (inside appliances, baseboards and corners, etc). Our 'Vivaldi' service focuses on a complete, master cleaning appropriate for seasonal cleanings with extra attention to minutiae.